Is this The Marco Polo pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Marco Polo have a swimming pool?

Yes, this The Marco Polo has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Marco Polo?

Best-rates for the The Marco Polo starts from $93 per night with includes Security/Safety, Wellness Facilities, Child Friendly, Kitchen, Laundry, Accessibility, Bedding/Linens, Internet, Parking, Guest Services, Air Conditioner, Pool, TV, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Marco Polo a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Marco Polo wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Marco Polo has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Marco Polo?

Based on the information reported by the owner or manager, the The Marco Polo indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Marco Polo?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Marco Polo | Hotel in West Mackay

| 8.6 (706 Reviews) | 1 Bathroom

Hotel in West Mackay

Suburban hotel in Mackay with free parking
Along with an outdoor pool, this smoke-free hotel has concierge services and dry cleaning. Self parking is free. Additionally, laundry facilities, tour/ticket assistance, and a front-desk safe are onsite.
Weekly housekeeping is available.
The Marco Polo offers 38 air-conditioned accommodations with coffee/tea makers and bathrobes. Cable television is provided. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and ceiling fans. Housekeeping is provided weekly.

Recreational amenities at the hotel include an outdoor pool.

Amenities

Air Conditioner

Parking

Pool

Accessibility

Security/Safety

Bedding/Linens

Wellness Facilities

Toiletries

Guest Services

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Free toiletries

Private bathroom

Bathtub or shower

Hair dryer

Towels

Toilet paper

Soap

Bedroom

Ceiling fan

Air conditioning

Bed sheets

Laptop-friendly workspace

Desk

Restaurant dining guide

Iron/ironing board

Phone

Breakfast

Coffee/tea maker

Refrigerator

Parking

Free covered self parking on site

Height restrictions apply for onsite parking

Wheelchair-accessible parking available

Accessibility

Wheelchair-accessible path of travel

Well-lit path to entrance

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Handrails in stairways

1 on-site accessible parking spaces

Upper floors accessible by stairs only

Wheelchair-accessible public washroom

Wheelchair-accessible parking

This property does not have elevators

Tile flooring in room

Activities

Outdoor pool

Entertainment

Cable channels

22-inch TV

General

Front-desk safe

English

Smoke-free property

Guest Services

Refrigerator

Outdoor pool

Laundry facilities

Concierge services

Housekeeping (weekly)

Tour/ticket assistance

Luggage storage

Multilingual staff

Laundry facilities

Dry cleaning service

Front desk (limited hours)

Internet

Available in all rooms: Free WiFi

Outdoors

Pool sun loungers

Policies

Check-in

Check-in start time: 2:00 pm; check-in end time: 10:00 pm early check-in subject to availability late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before 10:00 am

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are available for aud 15.0 per stay.

Payment Policy

Crib (infant bed) fee: aud 15.0 per stay credit card charges are subject to a surcharge of 3 percent the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges guests who may encounter issues with stairs should contact this property in advance to request a room on a floor with elevator service. please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Donna

Nov 22, 2025 11:33:21 AM

Review Score: 6

Summary: The room was clean and had fairly recently been updated, parking was easy, location was great across the street from a lovely beach. The restaurant was not accessible, we were told it was reserved 6 months in advance so it was probably very good but disappointed that we could not eat there but there were other restaurants within walking distance.

See All Reviews

Room Arrangement

Room Info	Facilities
Deluxe Family Room Room Size: 474 square feet m² 3 King Bed, Twin Bed and Twin Bunk Bed	General Bed count minimum 4, Number of living rooms 0, Number of bedrooms - 0, No cribs (infant beds), Ping - 13, Bed count maximum 4, Square feet - 474, Square meters - 44
Standard King Room Room Size: 215 square feet m² 1 King Bed	General Square meters - 20, Number of living rooms 0, Square feet - 215, Number of bedrooms - 0, Ping - 6, No cribs (infant beds), Bed count minimum 1, Bed count maximum 1
Deluxe Spa Room Room Size: 323 square feet m² 1 King Bed	General Number of living rooms 0, Ping - 9, Square meters - 30, Number of bedrooms - 0, No cribs (infant beds), Wardrobe or closet, Square feet - 323, Bed count minimum 1, Bed count maximum 1
Standard Twin Room, Multiple Beds Room Size: 258 square feet m² 2 Queen Bed and Twin Bed	General Number of living rooms 0, Square feet - 258, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Square meters - 24, Bed count minimum 2, Bed count maximum 2
Deluxe King Room Room Size: 258 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 258, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Square meters - 24, Bed count minimum 1, Bed count maximum 1
Deluxe Twin Room, Multiple Beds Room Size: 258 square feet m² 2 Queen Bed and Twin Bed	General Number of living rooms 0, Square feet - 258, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Square meters - 24, Bed count minimum 2, Bed count maximum 2
Standard Family Room Room Size: 258 square feet m² 2 King Bed and Large Twin Bunk Bed	General Number of living rooms 0, Square feet - 258, Number of bedrooms - 0, No cribs (infant beds), Ping - 7, Bed count maximum 3, Square meters - 24, Bed count minimum 3