Is this The Ritz-Carlton, Shenzhen pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the The Ritz-Carlton, Shenzhen have a swimming pool?

Yes, this The Ritz-Carlton, Shenzhen has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in The Ritz-Carlton, Shenzhen?

Best-rates for the The Ritz-Carlton, Shenzhen starts from $247 per night with includes Toiletries, Guest Services, Entertainment, Breakfast, Designated Smoking Area, Bedding/Linens, Wellness Facilities, Bar, Hot Tub, Kitchen, Security/Safety, Child Friendly, Pool, TV, Wheelchair Accessible, Balcony/Terrace, Internet, Laundry, Air Conditioner, Accessibility, Business Services, Restaurant, Parking, Spa with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is The Ritz-Carlton, Shenzhen a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the The Ritz-Carlton, Shenzhen wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the The Ritz-Carlton, Shenzhen is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the The Ritz-Carlton, Shenzhen?

Based on the information reported by the owner or manager, the The Ritz-Carlton, Shenzhen indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for The Ritz-Carlton, Shenzhen?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

The Ritz-Carlton, Shenzhen | Hotel in Shenzhen

| 9.4 (555 Reviews) | 1 Bathroom

Central Business District Hotel | The Ritz-Carlton, Shenzhen

Hotel in Central Business District, Shenzhen

Luxury Shenzhen hotel connected to the convention center, 7-minute walk to Shenzhen Convention and Exhibition Center
This hotel features 3 restaurants, a full-service spa, and an outdoor pool. Free WiFi in public areas and free self parking are also provided. Other amenities include 2 bars/lounges, a 24-hour fitness center, and a poolside bar.
Housekeeping is available on request.
The Ritz-Carlton, Shenzhen offers 280 air-conditioned accommodations, which are accessible via exterior corridors and feature iPod docking stations and DVD players. Accommodations offer separate sitting areas. Beds feature premium bedding. A pillow menu is available. Satellite television is provided. Bathrooms include separate bathtubs and showers, bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wired and wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include complimentary newspapers, safes, and phones. Additionally, rooms include minibars and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include change of bedsheets. Housekeeping is provided on request.

2 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a 24-hour fitness center.

Children under 18 years old are not allowed in the swimming pool without adult supervision. Guests under 18 years old are not allowed in the fitness facility or hot tub.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

Wheelchair Accessible

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Shampoo

Bathrobes

Free toiletries

Private bathroom

Hair dryer

Toothbrush and toothpaste (on request)

Towels

Separate bathtub and shower

Toilet paper

Bedroom

Free cribs/infant beds

Blackout drapes/curtains

Premium bedding

Air conditioning

Bed sheets

Pillow menu

LED light bulbs

Soundproofing

Local maps

Energy-saving switches

Slippers

Laptop-friendly workspace

Turndown service

Free newspapers

Iron/ironing board

Recycling

Access via exterior corridors

Water-efficient showers only

Separate sitting area

Safe

Phone

Breakfast

2 bars/lounges and 1 poolside bar

Coffee/tea in common area(s)

Buffet breakfast available for a fee daily 6:30 AM–10:30 AM: CNY 217 for adults and CNY 108.5 for children

24-hour room service

3 restaurants and 1 coffee shop/cafe

Free bottled water

Free tea bags/instant coffee

Electric kettle

Minibar

Local meal delivery service

Parking

Wheelchair-accessible parking and van parking available

24-hour roundtrip airport shuttle (surcharge)

Onsite parking options include a garage

Electric car charging station on site

Secured extended parking on site (CNY 60 per day)

Free secured self parking on site

Train station pick-up shuttle (surcharge)

Limo/town car service

Accessibility

Wheelchair-accessible path of travel

Elevator

Wheelchair-accessible registration desk

1 on-site accessible parking spaces

Wheelchair-accessible public washroom

Lever door handles

In-room accessibility

Height-adjustable showerhead

Doorbell and phone notification

Wheelchair-accessible fitness center

Wheelchair-accessible restaurant

Wheelchair-accessible business center

Wheelchair-accessible van parking

Visual fire alarm

Wheelchair-accessible spa

Wheelchair-accessible parking

Transfer shower

Wheelchair-accessible concierge desk

Portable bathtub seat

Elevator door width (inches): 43

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible pool

Low-height electrical outlets in bathroom

Activities

Health/beauty spa

Mountain climbing

2 hot tubs

Fitness classes

Lifeguards on site

Sauna

Outdoor pool

Steam room

Yoga classes

Full-service spa

Pilates classes

24-hour fitness center

Entertainment

Satellite channels

DVD player

General

Conference center (15737 square feet of space)

Business center

Meeting room

Free newspapers in lobby

Ballroom

Elevator

Gift shop/newsstand

ATM/banking services

Water dispenser

Front-desk safe

Banquet hall

Chinese (Mandarin)

English

Chinese (Cantonese)

No plastic coffee stirrers

Biodegradable coffee stirrers

Vegan dining options

Double-glazed windows

Vegetarian dining options

Comprehensive recycling policy

Couples dining

Romance packages available

Rooftop garden

Comprehensive food waste policy

Designated smoking areas (fines apply)

At least 80% lighting from LEDs

Guest Services

Free cribs/infant beds

Fence around the pool

Snack bar/deli

Outdoor pool

Laundry facilities

Soundproofed rooms

DVD player

Change of bedsheets (on request)

Hair salon

Concierge services

Daily housekeeping

24-hour front desk

Tour/ticket assistance

Turndown service

Luggage storage

Multilingual staff

Wedding services

Laundry facilities

Dry cleaning service

Internet

Available in all rooms: Free WiFi and wired Internet

In-room WiFi speed: 25+ Mbps

Available in some public areas: Free WiFi

Outdoors

Garden

Pool sun loungers

Lifeguards on site

Pool umbrellas

Spa

Outdoor treatment areas

Hydrotherapy

Hot tub

Massage - hot stone

8 treatment rooms

Massage - Thai

Sauna

Body treatments

Aromatherapy

Couples treatment room(s)

Steam room

Massage/treatment rooms

Body wraps

Body scrubs

Reflexology

Facials

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime express check-in available minimum check-in age: 18

Check-out

Check-out before noon express check-out available

Child Policy

Children are welcome. rollaway/extra beds are available for cny 525.0 per day. free cribs (infant beds)!

Payment Policy

Fee for buffet breakfast: approximately cny 217 for adults and cny 108.5 for children airport shuttle fee: cny 600 per vehicle (one way) secured extended parking fee: cny 60 per day rollaway bed fee: cny 525.0 per day the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash this property affirms that it follows the cleaning and disinfection practices of commitment to clean (marriott) this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Gan

Dec 28, 2025 05:02:27 PM

Review Score: 10

Summary: Clean room , amenities always refilled and staff were very polite and excellent service.

See All Reviews

Room Arrangement

Room Info	Facilities
Premier Room, 1 King Bed, Corner Room Size: 592 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 17, Desk, Square feet - 592, Down comforter, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 55, City view
Discovery Suite Room Size: 533.7 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 15, Square meters - 49.6, Club level room, Square feet - 533.7, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Executive Suite, 1 King Bed (Club Executive) Room Size: 1119 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Separate bedroom, Extra bed count 1, Separate dining area, Ping - 31.45, Desk, Square meters - 104, Club level room, Square feet - 1119, Bed count minimum 1, Bed count maximum 1, City view
Deluxe Room, 1 King Bed Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Desk, Down comforter, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Deluxe Room, 1 King Bed Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square feet - 538, Extra bed count 1, Square meters - 50, Desk, Ping - 15.12, Club level room, Down comforter, Bed count minimum 1, Bed count maximum 1, City view
Executive Suite, 2 Double Beds (Club Executive) Room Size: 1119 square feet m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Desk, Square meters - 104, Club level room, Square feet - 1119, Extra bed count 1, Ping - 31, Bed count minimum 2, City view, Bed count maximum 2
Premier Suite, 1 Bedroom, Smoking Room Size: 1119 square feet m² 1 King Bed	General Window screens, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Separate bedroom, Extra bed count 1, Pool view, Ping - 31.45, Desk, Square meters - 104, Club level room, Square feet - 1119, Down comforter, Bed count minimum 1, Bed count maximum 1
Oasis Suite Room Size: 1119 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Desk, Square meters - 104, Club level room, Square feet - 1119, Bed count minimum 1, Extra bed count 1, Ping - 31, Bed count maximum 1, City view
Design Garden View King Room Room Size: 538 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Coffee/tea maker, Garden view, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Premier Room, 1 King Bed, Corner Room Size: 592 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 17, Coffee/tea maker, Square feet - 592, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 55, City view
Design Garden View Twin Room Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Coffee/tea maker, Garden view, Extra bed count 1, Bed count minimum 2, Number of bathrooms - 1, Bed count maximum 2
Premier Room, 1 King Bed Room Size: 592 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Desk, Club level room, Square feet - 592, Ping - 16.64, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Square meters - 55, City view
Design King Room Room Size: 517 square feet m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square feet - 517, Number of bedrooms - 0, Ping - 15, Coffee/tea maker, Square meters - 48, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Deluxe Room, 1 King Bed, Garden View Room Size: 538 square feet m² 1 King Bed	General Window screens, Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Square feet - 538, Desk, Garden view, Ping - 15.12, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Design Twin Room Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Coffee/tea maker, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2
Deluxe Room, 2 Double Beds, Garden View Room Size: 538 square feet m² 2 Double Beds	General Window screens, Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Square feet - 538, Desk, Garden view, Ping - 15.12, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Presidential Suite, 1 Double Bed Room Size: 4801 square feet m² 1 Double Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square meters - 446, Extra bed count 1, Desk, Square feet - 4801, Club level room, Balcony, Ping - 135, Bed count minimum 1, Bed count maximum 1, City view
Premier Room, 2 Double Beds, Corner Room Size: 592 square feet m² 2 Double Beds	General Window screens, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 17, Desk, Square feet - 592, Extra bed count 1, Bed count minimum 2, Square meters - 55, City view, Bed count maximum 2
Presidential Suite, 1 Bedroom Room Size: 1270 square feet m² 1 Double Bed	General Ping - 35.69, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Square meters - 118, Desk, Club level room, Square feet - 1270, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Deluxe Room, 2 Double Beds Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Desk, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2
Junior Suite, 1 Bedroom Room Size: 667 square feet m² 1 Double Bed	General Square feet - 667, Window screens, Ping - 18.74, Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Square meters - 62, Desk, Club level room, Bed count minimum 1, Bed count maximum 1, City view
Premier Room, 2 Double Beds Room Size: 592 square feet m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Ping - 17, Desk, Club level room, Square feet - 592, Extra bed count 1, Bed count minimum 2, Square meters - 55, City view, Bed count maximum 2
Deluxe Room, 2 Double Beds Room Size: 538 square feet m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Square meters - 50, Number of bedrooms - 0, Ping - 15, Square feet - 538, Desk, Club level room, Extra bed count 1, Bed count minimum 2, City view, Bed count maximum 2